Privacy Policy

Welcome to Prima Duma. We are committed to protecting your personal information and ensuring a safe and trustworthy experience when you visit our website or use our beauty and wellness services. This Privacy Policy explains how we collect, use, protect, and manage your data in accordance with UAE laws, including the Dubai Data Protection Regulations.

By accessing our website or booking any service with us, you consent to the terms described in this Privacy Policy.

1. Information We Collect

We collect information to provide high-quality services and enhance your overall experience.

a. Personal Information

When you book or enquire about our services, we may collect:

• Full name

• Email address

• Mobile number

• Appointment details

• Preferred stylist/technician

• Service history (haircuts, coloring, treatments, facials, nails, etc.)

• Any specific beauty concerns or notes you share with us

b. Service-Related Information

To provide specialized services, you may choose to share:

• Hair type & condition

• Skin type & concerns

• Allergy information (e.g., sensitive to chemicals)

• Product preferences

This helps us offer safe, personalized treatments such as:

• Hair Cutting & Styling

• Hair Coloring Services

• Hair Treatments (Keratin, Botox, Protein, Spa)

• Hair Extensions

• Facials & Skin Treatments

• Manicure & Pedicure

• Waxing & Threading

• Makeup & Bridal Services

• Eyelash & Eyebrow Services

c. Website Usage Data

When you visit our website, we automatically collect:

• IP address

• Device information

• Browser type

• Pages visited

• Time spent on pages

• Click & navigation activity

d. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance

• Remember your preferences

• Show relevant offers

• Analyse site traffic

You may disable cookies anytime through your browser settings.

2. How We Use Your Information

We use the information collected to deliver safe, high-quality beauty services and better online experience:

a. Service Delivery

• To confirm, manage, and remind you of appointments

• To understand your service history and preferences

• To ensure safe treatment based on allergies or sensitivities

• To provide customized beauty recommendations

b. Customer Support & Communication

• To respond to enquiries

• To send confirmations, reminders, or follow-ups

• To update you about offers, new services, or promotions (only with your consent)

c. Website Improvement

• To analyse how visitors use our website

• To enhance design, performance, and user experience

• To personalize the content displayed to you

d. Legal & Security Purposes

• To comply with UAE laws and regulations

• To detect or prevent fraud, misuse, or security threats

3. How We Share Your Information

We do not sell your information.
We only share your data with trusted partners when necessary:

• Booking/appointment platforms

• Payment processors

• SMS/Email service providers

• Website hosting & security companies

• Legal authorities (only when required by UAE law)

All partners follow strict confidentiality and data protection standards.

4. Data Storage & Security

Your privacy is important to us. We protect your data through:

• Secure servers

• SSL website encryption

• Limited staff access

• Regular software updates

• Data protection practices in line with UAE regulations

We store your personal information only as long as needed for service, legal, and business purposes.

5. Your Rights

As a user in Dubai/UAE, you have the right to:

• Request access to your personal data

• Request corrections or updates

• Request deletion of your data

• Opt-out of marketing at any time

• Withdraw consent for data collection (where applicable)

To submit a request, contact us at:
📧 Info@primaduma.com
📞 +971507651072

6. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 without parent/guardian permission. We do not knowingly collect data from minors.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date updated above.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Prima Duma
📧 Email: Info@primaduma.com
📞 Phone: +971507651072
📍 Address: Abu Baker Al Saddiq Street Al Ain City Town Center Al Muraabba